Investing in a commercial cleaning service is about more than keeping your space tidy; it’s about maintaining a hygienic, welcoming, and productive environment for your employees, customers, and visitors. To make sure you’re getting the most out of your investment, it’s essential to partner with a cleaning provider that consistently meets your expectations. If you’re starting to question whether your current janitorial service is the right fit, here are five key signs that it may be time to make a change.
1. Poor Communication and Unresponsiveness
Effective communication is the backbone of any strong relationship, especially when it comes to commercial cleaning services. If your cleaning company is slow to respond to your emails or phone calls, misses important details, or fails to address concerns in a timely manner, it’s a clear sign they’re not prioritizing your needs. A lack of communication can result in unsolved issues and requests not being fulfilled. When you don’t receive responses to phone calls or emails, it may indicate that your contractor is stretched too thin or has lost interest in your account.
2. Proactive Communication Becomes Less Frequent
When you first hired your cleaning company, they likely provided regular updates, conducted check-ins, and kept you informed about their work. However, if proactive communication has dwindled over time, it’s a sign they may no longer be as invested in the quality of service they’re providing. A reliable commercial cleaning company should consistently reach out to discuss performance, address potential issues before they escalate, and keep you updated on any changes. When was the last time you received proactive communication from your janitorial service provider?
3. Your Staff is Complaining More Than Usual
It’s normal to receive occasional feedback, but if complaints about the cleanliness of your office, restrooms, or common areas are becoming more frequent, your cleaning provider may be slipping. Employees may report dirty floors, overflowing trash, or unsanitary conditions in break rooms and bathrooms. When staff members frequently bring up cleanliness issues, it creates a negative environment and affects productivity. A clean workspace is crucial for employee satisfaction, and if your cleaning company isn’t delivering, it can impact your team’s morale and well-being.
4. They Have Worn or Outdated Equipment
Effective commercial cleaning requires reliable, high-quality equipment. If your cleaning company is using old, worn-out tools, it could be affecting the quality of their work. Faulty equipment leads to subpar results, leaving behind dirt, grime, and streaks that make your facility look unprofessional. A cleaning company that takes pride in their work invests in modern equipment to deliver better, more efficient results. If your provider is cutting corners with outdated gear, it’s a sign they may not be committed to maintaining high standards. Take a look inside your facility’s janitorial closets—if their supplies and equipment aren’t neat and well-maintained, it may be time to switch.
5. Your Primary Contact Changes Often
Frequent changes in account management can be a major red flag. If your cleaning company frequently switches your primary contact, it can disrupt service continuity, lead to miscommunication, and result in a lack of accountability. With every change, you may find yourself having to repeat requests or issues, slowing down the resolution process and creating unnecessary frustration. A reliable commercial cleaning provider will offer consistency in account management, ensuring that your needs are understood and met without re-explaining expectations.
Conclusion
If you’re experiencing any of these five signs—poor communication, a lack of proactive updates, increasing staff complaints, worn-out equipment, or frequent changes in account management—it may be time to switch your commercial cleaning provider. A clean and well-maintained facility is essential to your business’s success, and your cleaning company should be a partner in achieving that goal.
At Sawgrass Cleaning Solutions, we pride ourselves on offering consistent, high-quality commercial cleaning services, so you have time to focus on what matters most in your business. Contact us today to see how we can help elevate the cleanliness of your space and make your investment in janitorial services worthwhile.